Shovel.Cash
Frequently Asked Questions

Shovel.cash is a user-friendly and reliable instant service for cryptocurrency and fiat-to-crypto exchanges. It is an easy-to-use and free from the sign-up platform that offers exchanges of more than 1000 currencies.
Shovel.cash is available as a desktop website only.
There are two exchange types on our platform: floating and fixed rate. You can always choose the most suitable option.
The support is available 24/7 and provides quick and professional help.

The Shovel.cash trading system is integrated into the largest cryptocurrency stock exchanges. There is no deposit storage, only instant coin exchange on our service. So we are able to find the most profitable exchange rate for our customers in a very short time.

Shovel.cash is a project created for the convenience of customers and exists in the market for more than 3 years. Our users don’t need to create accounts or store deposits on our service. Thanks to this, the customers are protected from any kind of financial theft. We provide the best rates comparing a wide range of reliable trading platforms. You can always check our customers’ reviews on Trustpilot.

Our service is available in over 10 languages on the website. You can always choose the most suitable option and change the language.
Please note that our support is available in English only.

A crypto wallet is an alternative to a physical wallet, which exists only in a digital form. Such a wallet is responsible not only for the safety of your coins, it also includes private and public keys that are necessary for conducting the transactions. Each wallet contains information about the availability of the user's coins.
A private key is a kind of password that looks like an alphanumeric string. You need the private key to access your wallet.
This information must be private and well-protected. Don’t show or send your private key to anyone, no one should ask you to do this!
A public key is a wallet address. It looks like an alphanumeric string too.
The wallet address is provided to other users. It is used to receive cryptocurrency.
Learn more about cryptocurrency wallets here.

To get your own cryptocurrency address we recommend visiting the official site of the coin you are interested in. Usually, every coin has an official wallet or a list of recommended wallets. Be careful choosing a wallet and try not to use an unverified service in order to avoid the loss of your coins.

Let's assume you have Bitcoin and you want to buy Ethereum. The recipient’s address is the wallet address to which ETH will be sent after the exchange. Each cryptocurrency has its own address type. When you enter the recipient’s address make sure you use the correct coin address.

There is an additional address feature necessary for identifying a transaction. For different cryptocurrencies it can have different names (MEMO, Destination tag, Payment ID, or Message).
This additional feature is needed because major exchange platforms (which are our partners) use for some cryptocurrencies one address for all traders, and a MEMO (or a Destination tag, or a Payment ID, or a Message) is used to determine which actual individual account should be assigned and to which a given transaction should be credited.

Exchange ID is a unique number of your exchange that contains alphanumeric characters. Exchange ID allows you to keep all the information about the swap and follow the stages of exchange. Contacting our support team, it is recommended to provide the Exchange ID to speed up the process of finding your exchange in our database.

After you press the “Exchange” button during the exchange creation, you will be provided with an Exchange ID on the exchange page.
You can also see Exchange ID in the browser address bar. For example, https: //shovel.cash/exchange?id=343UipCYpn. The Exchange ID is 343UipCYpn.
You need to save your Exchange ID or link to be able to return to your exchange data. You can also track your swap in the website footer.